Last updated: 8 October 2026
This policy explains what personal information Diva Does All Consult (“we”, “us”) collects when you use divadoesall.com, why we collect it, and the choices you have. We handle personal data in line with Ghana’s Data Protection Act, 2012 (Act 843).
Who we are
Diva Does All Consult, 2nd Boundary Road, Teshie-Nungua, Accra, Ghana. For any question about this policy or your data, email info@divadoesall.com or call +233 (0)244 612 613.
Information we collect
- Orders: when you place an order we collect your name, phone number, email address, delivery address and the items you bought.
- Payments: card and mobile money payments are processed by our payment provider. We do not see or store your card number or mobile money PIN.
- Enquiries: the enquiry and quote forms open WhatsApp with your message ready to send. Nothing you type in those forms is stored on this website; the message goes to us through WhatsApp only when you press send there.
- Emails and calls: if you contact us directly, we keep the details you give us so that we can reply.
- Usage data: pages visited, the device and browser used, and approximate location, collected through cookies and Google Analytics as described below.
How we use your information
- To process, deliver and support your orders.
- To prepare quotes and carry out services you request.
- To answer your questions.
- To understand how the site is used so that we can improve it.
- To meet our legal and accounting obligations.
We do not sell your personal information.
Cookies
Cookies are small files stored on your device. This site uses cookies that are needed for the shop to work, such as remembering what is in your cart, and analytics cookies that help us measure visits. You can block or delete cookies in your browser settings; the cart and checkout may not work properly without the necessary ones.
Google Analytics
We use Google Analytics, a service provided by Google, to see how visitors find and use the site. Google Analytics sets cookies (for example _ga) and collects information such as the pages you view, how long you stay, the type of device and browser you use, and your approximate location. We see this as combined statistics and do not use it to identify you personally.
Google may process this information on servers outside Ghana. You can read how Google uses data at policies.google.com/technologies/partner-sites, and you can opt out of Google Analytics on any website by installing the browser add-on at tools.google.com/dlpage/gaoptout.
Who we share information with
- Our website host and e-commerce software providers, who store order data on our behalf.
- Our payment provider, to take payment.
- Delivery riders or couriers, who receive your name, phone number and address so they can deliver your order.
- Google, for analytics as described above.
- Meta, when you choose to contact us through WhatsApp, Instagram or Facebook.
- Authorities, where the law requires it.
How long we keep it
We keep order records for as long as we need them for accounting, tax and warranty purposes, and enquiry messages for as long as needed to deal with them. When information is no longer needed, we delete it.
Your rights
You can ask us for a copy of the personal information we hold about you, ask us to correct or delete it, or object to how we use it. To do so, email info@divadoesall.com. If you are not satisfied with our response, you can complain to the Data Protection Commission of Ghana.
Links to other sites
This site links to WhatsApp, Instagram, Facebook and Google Maps. Those services have their own privacy policies, and we are not responsible for how they handle your information.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.